Terms of Service & Conditions

This Agreement (the “Agreement”) is entered into between the user ('you') and Valerie Hoover and Touched From Heaven (collectively, "we" or "us").

By visiting or shopping at Touched From Heaven.com ("Site"), scheduling an appointment, purchasing a product or service, or otherwise engaging with this Site, business, Valerie Hoover, or Touched From Heaven in any way, you acknowledge that you have read, understood, and agree to this Agreement. Please read them carefully.

Purpose and Scope

This Agreement establishes the legally binding terms for your use of our Site, products, consultations, services, and any associated offerings, and supersedes any prior or contemporaneous communications or representations.

You acknowledge and agree that all services, products, readings, and consultations provided by Valerie and Touched From Heaven are for entertainment and spiritual purposes only, and do not constitute professional advice of any kind. You assume full responsibility and liability for any actions or decisions made as a result of using our services, products, readings, or consultations. You release Valerie Hoover, Touched From Heaven and related parties from any and all liability, claims, or damages arising from your use or reliance on the services, products, readings, or consultations.

Disclaimer of Warranties and Limitation of Liability

This Site and any consultations are provided by Touched From Heaven and Valerie Hoover on an "as is" and "as available" basis. We make no representations, guarantees or warranties of any kind, expressed or implied, as to the operation of this site, the information, content, materials, services or products included on this site, or provided during consultations. 

Your use of this Site is at your sole risk. The services provided by Touched From Heaven and Valerie Hoover are on an "as is" basis. Your sole and exclusive remedy for any dissatisfaction shall be to stop using this Site and/or services.

We make no representations or warranties regarding the accuracy, completeness, or reliability of any information, software, products, or other materials on or accessible through third-party websites linked from this site.

TO THE FULLEST EXTENT PERMITTED BY LAW, TOUCHED FROM HEAVEN, VALERIE HOOVER, AND THEIR RESPECTIVE OWNERS, EMPLOYEES, AGENTS, AFFILIATES, PARTNERS, AND OTHER RELATED PARTIES DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY INFORMATION OR SERVICES. WE DO NOT WARRANT THIS SITE, ITS SERVERS, OR EMAILS TO BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

TO THE FULLEST EXTENT PERMITTED BY LAW, TOUCHED FROM HEAVEN, VALERIE HOOVER, AND THEIR RESPECTIVE OWNERS, EMPLOYEES, AGENTS, AFFILIATES, PARTNERS, AND OTHER RELATED PARTIES SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR ANY OTHER DAMAGES, ARISING OUT OF OR RELATING TO THE USE OF THIS SITE OR ANY CONSULTATIONS, SERVICES, OR PRODUCTS PROVIDED BY TOUCHED FROM HEAVEN AND VALERIE HOOVER, EVEN IN CASES OF NEGLIGENCE OR GROSS NEGLIGENCE BY TOUCHED FROM HEAVEN, VALERIE HOOVER, OR ANY OF THEIR RESPECTIVE RELATED PARTIES.

Valerie Hoover and Touched From Heaven's maximum aggregate liability to you arising out of or relating to this Agreement, the website, services, or products, for any and all claims, shall be limited to the total amount actually paid by you to Valerie Hoover and Touched From Heaven for the specific service or product giving rise to the alleged liability, up to a maximum of $100.

You agree to seek any necessary medical, health, veterinary, financial or legal advice from licensed professionals prior to and after using our services. You agree not to disregard professional advice or delay seeking professional advice because of information provided through our services, products, readings, or consultations.

Results from services, products, readings and consultations depend on your own interpretation and are not guaranteed. Valerie Hoover and Touched From Heaven make no warranties about results.

Governing Law and Disputes

Any dispute, claim, or controversy arising out of or relating to this Agreement, the website, services, or products provided by Touched From Heaven or Valerie Hoover shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Miami, Florida, and the award rendered by the arbitrator(s) shall be final and binding on the parties.

You agree to waive your right to a jury trial or to participate in a class action lawsuit.

Any claim or cause of action you may have arising out of or relating to this Agreement, the Site, services, or products must be filed within 90 days after the claim or cause of action arose or be forever barred.

Intellectual Property and Copyright

All content included on this site, such as text, graphics, logos, button icons, images, videos, audio clips, and data compilations is the property of Touched From Heaven and Valerie Hoover or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this Site is the exclusive property of Touched From Heaven and Valerie Hoover and protected by U.S. and international copyright laws. All software used on this Site is the property of Touched From Heaven and Valerie Hoover or its software suppliers. Unauthorized use of any materials on this Site may violate copyright laws, trademark laws, privacy laws, communications regulations and statutes.

Indemnification 

You agree to indemnify, defend, and hold harmless Touched From Heaven, Valerie Hoover, and their respective parties against any claims or damages arising from your use of the Site, services, or products.

You agree to fully indemnify, defend, and hold harmless Touched From Heaven, Valerie Hoover, and their respective owners, employees, agents, affiliates, partners, and other related parties from and against any and all claims, damages, liabilities, losses, costs and expenses (including attorneys’ fees) arising out of or relating to your use of the Site, services and products, your breach of this Agreement, or your violation of any law or rights of a third party. This indemnification applies to any negligent acts, intentional acts, or omissions by you or your agents.

Privacy Policy

This privacy policy tells you how Touched From Heaven and Valerie Hoover use personal information collected at this Site. Please read this privacy policy before using this Site or submitting any personal information. By using this Site, you are accepting the practices described in this privacy policy.

These practices may be changed at any time without notice, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit this Site to make sure that you understand how any personal information you provide will be used by Touched From Heaven and Valerie Hoover.

Note, the privacy practices set forth in this privacy policy are for this Site only operated by Touched From Heaven and Valerie Hoover. If you link to other websites, please review the privacy policies posted at those sites.

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request from Touched From Heaven and Valerie Hoover. The information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists.

Cookie and tracking technology may be used by Touched From Heaven and Valerie Hoover, depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to this Site, and understanding how visitors use this Site. Cookies can also help customize this Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties by Touched From Heaven and Valerie Hoover.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes by Touched From Heaven and Valerie Hoover.

Your personally identifiable information is kept secure by Touched From Heaven and Valerie Hoover. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this Site allow you to opt out of further mailings. If you have any questions, concerns, or comments about our privacy policy, please contact Touched From Heaven and Valerie Hoover. We reserve the right to make changes to this policy at any time without notice. Any changes to this policy will be posted.

Cancellation, Refund, and Payment Policies

• Scheduling: Upon scheduling, full payment will be charged for your session, appointment, product, or service.

• Changes: To reschedule, provide at least 48 hours' notice before your appointment by emailing info@touchedfromheaven.com.  You may rebook within three months of the original date, with a maximum of two reschedulings per appointment.

• Cancellations: For a full refund (minus a 20% cancellation fee), provide at least 48 hours' notice before your appointment. No refunds will be given for cancellations with less than 48 hours' notice. 

• Missed appointments: No refunds are provided for missed appointments. We reserve the right to refuse bookings from repeat offenders.

• Payments: We accept major credit cards and electronic payments only.

Not Professional Advice

Valerie Hoover and Touched From Heaven are not medical professionals, veterinarians, attorneys, accountants or other licensed providers. Any information or advice given by Valerie Hoover or through products and services provided by Valerie Hoover and Touched From Heaven is not to be used in place of any medical, veterinary, legal, tax, financial or other advice or diagnosis from qualified and licensed professionals in those fields. All services, products, readings, and consultations provided by Valerie Hoover and Touched From Heaven are for entertainment and spiritual purposes only, and do not in any way constitute medical, veterinary, legal, tax, financial or other professional advice of any kind. No guarantees are implied or stated by Valerie Hoover or Touched From Heaven. Clients must be 18 years or older to book, receive and/or purchase a session, product or service from Valerie Hoover or Touched From Heaven. Clients are encouraged to please seek the advice of a trained Medical Doctor and/or Veterinarian about any health concerns. ALL sessions, products, and services content from Valerie Hoover and Touched From Heaven are subject to the client's interpretation.

Results from services, products, readings and consultations depend on your own interpretation and are not guaranteed. Valerie Hoover and Touched From Heaven make no warranties about results.

Valerie Hoover and Touched From Heaven expressly disclaim any and all liability or responsibility for any damages arising out of any use of or reliance on this Site, information provided, or any third-party websites linked to from this Site, or as a result of any reading, appointment, product, service or other engagement with Valerie Hoover or Touched From Heaven, or any persons or events related thereto, and/or any actions or decisions that you may make as a result, including without limitation, actual, incidental, consequential, punitive, special, exemplary or other damages.

Severability

If any provision of this Agreement is found to be invalid, unenforceable, or void, the remaining provisions shall remain in full force and effect.

Force Majeure

Neither Touched From Heaven nor Valerie Hoover shall be liable for any delay or failure to perform resulting from causes outside their reasonable control, including but not limited to natural disasters, acts of terrorism, or government actions.

Modifications 

We reserve the right to update, modify, or change this Agreement, the Site, services, or products at any time without prior notice. Your continued use of this Site, services, or products constitutes your acceptance of any such updates, modifications, or changes.